Terms of Service
Terms and conditions for our services.
Agreement to Terms
By accessing our website or using our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Products and Services
Wilmington Pallets provides pallet sales, purchasing, repair, recycling, and transportation services. All products are subject to availability and we reserve the right to limit quantities.
- Product images are representative; actual products may vary
- Prices are subject to change without notice
- Delivery times are estimates and not guaranteed
Orders and Payment
By placing an order, you agree to provide accurate information and authorize payment for the products or services requested. We reserve the right to refuse or cancel orders.
- Payment is due upon delivery unless credit terms are established
- Late payments may incur interest charges
- Title transfers upon receipt of payment in full
Returns and Refunds
Due to the nature of our products, all sales are final unless products are defective or do not match the agreed specifications. Claims must be made within 7 days of delivery. Contact us immediately if you have concerns about your order.
Limitation of Liability
Wilmington Pallets shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase price of the products in question.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflicts of law principles.
Contact Information
For questions about these Terms of Service, please contact us:
Last updated: November 2024
Frequently Asked Questions
Common questions about our terms of service, liabilities, and policies.
How are quotes and pricing determined?
Pricing is based on pallet size, grade, quantity, and service scope. Quotes may change if specifications or quantities change.
When do payments become due?
Payment terms are outlined on your invoice or agreement. Unless otherwise stated, payment is due on receipt.
Do you offer warranties on pallets or services?
We guarantee pallets and services meet agreed specifications at delivery. Any additional warranties are detailed in your service agreement.
What is your liability policy?
Our liability is limited to the value of the pallets or services provided, as described in the terms. We are not liable for indirect or consequential damages.
How are deliveries scheduled?
Deliveries are scheduled based on availability and agreed timelines. Delays outside our control may adjust delivery times.
What happens if products arrive damaged?
Report any issues promptly. We will inspect and, if confirmed, repair, replace, or credit the affected pallets as appropriate.
Can terms change?
We may update terms periodically. The “Last updated” date reflects the latest changes, and updated terms apply to new orders and services.
Do you collect or store customer data?
We collect only necessary contact and order information. Data handling is governed by our Privacy Policy.
How do cancellations or rescheduling work?
Contact us as early as possible to adjust or cancel deliveries or pickups. Fees may apply if trucks are already dispatched.
Which laws govern these terms?
Services are governed by applicable Delaware and U.S. laws unless otherwise specified in a written agreement.